A workflow is a series of steps followed by different stakeholders to achieve a common goal. A digital workflow means that steps have been digitized with technology, normally one which is cloud-based.

Digital Workflows automate the flow of documents, information, and tasks within a business or between the business and its external environment in accordance with the defined business rules

Behind every great CX is a great workflow. A digital workflow works when it - Empowers people with optimized processes. - Integrates existing systems for a seamless user experience. - Offers multiple channels for better adoption